Make it easy with iDesk
Customer has an issue
Step 1: If our customer has an issue they can contact us via: chat, e-mail, phone call.
Organize prioritize tickets
Step 2: After that they need to describe to us ther problems via e-mail, chat or phone call.
Help desk software is used
Step 3: After we receive your Ticket issue we use our special remote software and we will connect Remotly in your PC to resolve problems.
Issue is resolved
Step 4: We will test if everything works ok by using our special Diagnostic Software.
Step 5: Once we are sure everything is OK we vill inform you via e-mail, chat or phone call.
Workflow works with you
Step 6: We are confident that our bilateral communication works perfectly.